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Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Privacy Policy & Return Policy
Last Updated: [Insert Date]
Privacy Policy
Ewakart,com is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and its relevant rules.
1. Information We Collect
We collect the following types of personal data:
- Full name, contact number, email address
- Shipping and billing address
- Payment information (processed securely through trusted third-party gateways)
- Purchase history and customer preferences
- IP address, browser type, and device data (for analytics and fraud prevention)
2. Purpose of Data Collection
Your data is collected for:
- Processing and fulfilling orders
- Communicating order updates and promotional offers (only if opted-in)
- Improving our website functionality and customer experience
- Legal compliance and fraud prevention
3. Data Sharing & Disclosure
We do not sell or rent your personal data to any third party. We may share your information with:
- Logistics partners for order delivery
- Payment gateways for processing transactions
- Legal authorities if required under law or legal process
4. Data Protection
We implement industry-standard encryption and security measures to protect your personal data from unauthorized access or disclosure.
5. Your Rights
As a user, you may:
- Request access to your data
- Request correction or deletion of your data
- Withdraw consent at any time (subject to legal obligations)
For any privacy-related concerns, please contact us at helpdesk@ewakart.com
Return & Refund Policy
At [Your Website Name], we strive to ensure customer satisfaction. However, please review our return and refund policy carefully before making a purchase.
1. Return Window
- Returns will be accepted only within 7 days from the date of delivery.
- Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.
2. Non-Returnable Items
Returns are not accepted for the following categories:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Undergarments
- Hazardous materials
- Flammable liquids or gases
- Items purchased on clearance or final sale
We reserve the right to refuse a return if the product shows signs of use or damage.
3. Refund Process
- Once the return is approved and the product is received, a refund will be initiated to your original payment method within 7–10 business days.
- Ineligible items or returns beyond the 7-day window will not be processed.
4. Exchanges
Exchanges are permitted only for defective or damaged items. Please email our support team with images and order details within 48 hours of delivery.
5. Legal Compliance
This return policy is in accordance with the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019, and applies only to orders placed within India.
Contact Us
If you have any questions regarding this policy, please contact:
Ewakart.co
Customer Support: helpdesk@ewakart.com
Address: Khasra 1221, Bhalswa Dairy, Delhi 110042